We deliver all our products Australia-wide, New Zealand, North America, Europe and parts of Asia. Please select your country in the checkout screen for a shipping quote.
Other International shipping is also available. Please email us for a quote.
Please note that our carriers do not deliver furniture and home products to PO BOXES, so please ensure you give your full delivery address at checkout.'
Most products are usually dispatched within 1 - 4 working days from payment date. Custom Framing generally takes 2 weeks to dispatch. Please note during peak periods October – December delays may occur however we will notify you of any production delays.
Orders are dispatched Monday - Friday during normal business hours, excluding public holidays. After our handling time of 1-4 working days, we estimate transit times are:
Melbourne 1-2 business days
Sydney and Adelaide 2-3 business days
Brisbane, Gold Coast & Sunshine Coast 3-4 business days
The rest of Australia 3-10 business days.
Delays may occur during the lead up to Christmas.
We use carriers that are both convenient and cost-effective, including Couriers Please & StarTrack. We also offer Star Track Premium which is an EXPRESS service. We are confident that we offer the best value shipping rates in Australia. Our couriers offer a door-to-door service, so please ensure that there will be someone available at the nominated delivery address to sign for your items and receive the delivery. There is an option to select 'OK to leave in a safe place' with Couriers Please and StarTrack.The service our couriers provide does not include taking the items inside, upstairs or in lifts, placement or removal of packaging.
** OVERSIZE ITEMS: Drivers may need assistance to carry items from the vehicle to the ground floor door of your home or building for any items designated as oversize (over 25kgs per box), as per OH&S requirements. To find out if your items are oversize, please see the Overview & Specifications section on the product page. For delivery addresses that have limited access or are not on the ground floor, we suggest getting the help of family, friends or a neighbour to assist bringing your items inside. If no one is available to assist the driver, please contact us at email@example.com and we will be happy to advise if an assisted delivery could be arranged for your order at an extra cost. For premium services that include a two-man delivery service, carrying and placement inside, and/or assembly, please contact us for a quote in advance of ordering.
No, if you are not available to accept delivery, the driver will leave a card at your premises and your order will be taken to the nearest depot centre for you to collect. Or if you selected 'OK to leave in a safe place' the courier will do so. We will also not be able to change any delivery information, including the delivery address or add an Authority to Leave, once the item has been dispatched.
Once your order has been shipped, you will receive an email with your tracking details, and instructions for how to track your order if tracking is available. For any queries relating to tracking, please email firstname.lastname@example.org