FAQ's - All you need to know about Mulbury Picture Frames.

Picture Frames.

How to install, hang and stand frames in our Slim and Original styles for sizes up to A4 that come with a hanging clip and stand back piece: 

Some of our smaller timber picture frames come with a small metal clip. To attach these clips, see the above video or follow these steps:

  • On the back of the picture frame, pull back the flexi-clips
  • Remove the backing board and acrylic/glass.
  • If you have acrylic, remove the brown protective film from each side of the acrylic and place the clear acrylic back in the frame
  • Find the hanging clip and slide the clip onto the backing board
  • Remember to slide the clip onto the side which you want to be the top of the frame
  • Insert your image and the backing board into the frame
  • Fold flexi-clips back down to secure all glass/acrylic, images and backing board
  • Put a nail or screw in your wall and hang!

Only our 'Slim', ‘Original’ and 'Chunky' frames have a free-standing option up to A4 size for Slim & Original and up to 8" x 10" for Chunky Oiled. See the above video or below instructions.

In your parcel you would have received some thin timber rectangle shaped pieces. These timber squares slot into the grooves in the back of the timber frame. It may be a little tight so be sure to press firmly. Once the timber square is in the groove your picture frame is ready to sit freestanding on your desk, bedside table or wherever you choose to place it!

We’ve been making our Recycled Timber Picture Frames for over 25 years. We guarantee the quality will meet or surpass your expectations. We take great care with the timber and other materials we use.
The back of the frames are generally untouched. Some deterioration of the timber may be present. This is perfectly fine and is nothing to be concerned about.

See our quick video for more info here.

Colour, Nail holes, knots and timber grain will vary with each frame. Please keep an open mind when ordering our products.

The timber we use is based on what we are able to source. All our timber is 100% recycled and comes from building sites around Melbourne, Australia. We generally use Victorian Ash or Mountain Ash and at times, other Eucalyptus varieties. Sometimes we’re lucky enough to get our hands on Red Gum and this is set aside for custom orders only. Our Acrylic Glass is also made from 50% Recycled materials. 

Each side of the picture will lose about 5 - 8mm. As our picture frames are hand made from recycled materials, we experience a small variance of 1-2mm in size, but rest assured your image will fit nicely in the frame. Each frame is made to suit the image size stated. EG, A4 size frames will fit an A4 size image. For Frames with Mat boards, you will lose about 3mm of each side of the image behind the board. 

Our acrylic is wrapped in a protective green and clear film to avoid any scratches while it is on its way to you. Open your frame and remove the backing board and your acrylic should be inside with the words ‘please peel’ written on it. Peel back the film on each side and you will have a clear piece of acrylic ready for your frame. This is also demonstrated in the above video.

Please CLICK HERE to check out our helpful video to help guide you through this process. Please email us if you continue to have difficulty.

Please email us some photos and/or video of the damaged products asap and we will advise within 2 business days on how to proceed with any repairs, refunds or replacements required.
While we package our picture frames and homeware items very well, on rare occasions a customer may receive a damaged item due to mistreatment while in transit. 

We can organise to have your images printed and installed into our frames. To organise this, please send us an email and provide the size of your image, the frame style you would like and if delivery is required, your post code. Email: hello@mulbury.com.au or fill out the form on our custom framing page HERE

We have 4 standard widths for our timber.

  • Slim 25mm,
  • Original 40mm
  • Wide 85mm.

These styles have a Depth of approximately 10mm – 18mm.

  • Chunky Oiled 60mm
Our chunky style has range has a timber width of 60mm and a depth of 30 – 40mm.
  • Our Driftwood frames can comes in various widths of 70mm, 90mm, 120mm or even 150mm. Straight or natural uneven edges are available. Depth of the timber is about 15-20mm. Click here for more info on our Driftwood frames. 

Oil: We use food oils on our frames so they are safe and non-toxic.

Please view our helpful video to guide you on how thick your image can be to fit into one of our frames. Click here to view video. Box frames can be made if required. Please send us an email with all the details.

Yes, we can make our frames to any size!
For custom framing, please check out our Custom Framing page which should give you an idea of what we can offer. Our standard picture frame styles are also available in any size. We can also make Floating Frames for Canvas art. Check out our Floating Frames page.

Yes! We have a select range of frames with mat board with off-white and black borders. Click here to view.

If you don't see the size you would like, let us know the size of your image, what colour border you would like, how wide you would like your border, eg. 3cm, and your choice of frame style and we can give you a price.
Email us at: hello@mulbury.com.au 
Check out our Custom Framing page as well to see some frames with mat boards.

Absolutely! This is our specialty!
Please check out our Custom Framing page for examples and our Blog Article about Driftwood frames. Our Driftwood frames can come with uneven or straight edges and a timber width of 70mm, 90mm, 120mm or 140mm. Various finishes available such as Natural, Oiled or Chocolate Waxed.

Yes, we’ve framed almost anything you can think of over the past 27 years. Please check out our Custom Framing page for the information we require then get in touch via email and we can begin your project!

Yes. We are able to stretch your canvas and put it in a floating frame. We offer our floating frames in 8 different finishes – Natural, Weathered Grey, Clear Wax, Caramel Wax, Cherry Wax, Chocolate Wax, Black or White. All made from recycled timber.
*We prefer your canvas to be dropped off or shipped to us to be able to stretch and install it into one of our floating frames. Click here for more info. 

This will depend on the type of timber you have. Our machinery is setup to work with eucalyptus timber varieties which has aged around 35 to 100 years. Please send us an email with as much detail as possible about the timber you have along with pictures and we can let you know if we can work with it or not.
Contact us at: hello@mulbury.com.au  

Yes. We recommend our Natural style frames if your wish to add Paint, Stain, Oil, Wax, etc. These materials should apply nicely to our Natural frames.

We offer our frames at the best possible prices. If you are a looking for 30 frames or more of the same size and finish, we can consider offering a discount on our frames. Please get in touch hello@mulbury.com.au  

Unfortunately we are no longer wholesaling our frames however we may be able to offer a discounted price on our Slim & Original style frames finished in Natural, Oiled, Grey or White Wash. Please email us for more details - hello@mulbury.com.au  

We’re here to help businesses, not-for-profits, artists, local councils, schools etc reach their sustainable goals. Our frames are a great sustainable alternative for framing certificates for awards nights, promotional client and staff gifts. Over the years we’ve worked with some amazing organisations such as Sustainability Victoria, Greenpeace, The Office of Environment & Heritage, Keep Australia Beautiful along with many local councils around Australia. Please get in touch to discuss your requirement. 

Yes. We can install a mirror into any of our frame styles. Let us know what size mirror and frame style you like and we can give you a quote.
*Please note we do not offer shipping on mirrors. Pick up only from Highett, Melbourne, 3190, OR we can ship the frame to you and you can have the mirror installed locally.

Yes. We can make Shadow Box Frames for any depth you may require. Simply let us know the frame style you like, the depth of your frame and the size you would like and we’ll get back to you with some pricing.

Yes, we can insert 2 pieces of glass or acrylic into a frame without backing board so the image visible on both sides. The rebate and flexi-clips to hold the glass in place with be visible on one side.

We no longer make furniture. We recommend getting in touch with Ironbark Woodworks via Instagram: @Ironbark_woodworks

Yes and Yes. Our space in Highett is absolutely spectacular and a must see! Nestled in an industrial zone, our factory is home to our showroom, 6 resident artists and our event and art gallery space, 26 Advantage. We're also dog friendly and have our own resident K9's, so your pooch will need to get along with our furry friends.    

GENERAL

We use recycled materials as often as possible. Our timber picture frames made from 100% recycled Australian timber from Eucalyptus trees such as Victorian Ash and Mountain Ash. Our metal, canvas and leather is also recycled as much as possible subject to availability. Our high quality Acrylic cannot be recycled unfortunately, but is made from 50% recycled materials, of a very high quality, 95% UV resistant and our suppliers conduct sustainable practice in terms of minimising power usage, minimising waste, recycling or reusing waste.

Please Yes, please head to Our Story page for everything about Mulbury's history. 

Please check out our Sustainability page 💚

While our products are mainly made from recycled materials and most of our packaging materials are made from biodegradable, compostable and/or recyclable materials, we also incorporate sustainable practice throughout our business. Our printing is done on recycled paper, our kitchen has reusable coffee pods and sustainable coffee, and of course we recycle any waste possible. Our saw dust is currently given away to the local community.
We’re have solar power on our building which covers at least 85% of our power usage. 
We’re are continuously exploring ways to recycle or reuse our timber scraps and saw dust.

Yes! We are located in Melbourne at 26 Advantage Rd, Highett, VIC 3190, Australia.
Our store is located within an industrial style factory and is an amazing space. We promise you’ll be amazed as you step food inside! In addition to being able to view and purchase our picture frames and homeware, we also offer in-store custom framing where we will help you find the perfect frame style from our entire range. You can also see the work of our resident artists, ask them about art classes, view our Event and Gallery Space and on top of that, we’re dog friendly so bring your pooch along!
At times we may have limited picture frame stock in our Highett store. Please call ahead if you are after a specific size or style of frame.

All items have a 12-month warranty but we build them with the intention to last a life-time. We warrant all goods for a period of 12 months under normal usage, to be free from defects in material and workmanship.

If you have a change of heart, you are welcome to return or exchange your product to us within 14 days of receiving it, subject to the terms of our return policy. See terms and conditions.

Most of our products are despatched fully assembled or require only minor assembly.  


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