Hi Stephanie, thanks for letting us know about this. We have sent you an email directly to resolve this issue. The acrylic is wrapped in brown film which needs to be peeled back and should have a label on it stating this.
If we have however missed the acrylic, we'll send it to you express post the following day. If you ever experience issues in the future, please let us know straight away and we'll help resolve it immediately. Sorry you didn't have the best experience and we'll learn from this to improve our processes.