How long does it take to ship your products and who do you ship with?
Sometimes we need things sooner rather than later.
Birthdays, Weddings, Events - most of the time there's a deadline to meet when buying gifts.
The below video outlines our handing times and who we use for shipping. Mulbury is always happy to work with you to meet certain deadlines as well so don't hesitate to get in touch if you need something urgently:
PH: 03 9532 3424
GENERAL ORDERS: 1-4 BUSINESS DAYS
CUSTOM ORDERS: 2-3 WEEKS
- TRACKING DETAILS SENT ONCE ORDER IS DISPATCHED
COURIERS WE USE:
Star Track Express
Australia Post (if necessary).
Transcript from video:
Hey, Aaron here from Mulbury coming to you from chilly Melbourne.
Just a little info on our handling times and our shipping. Our handling times are generally one to four days for all our online orders and if you've ordered a custom frame usually about two weeks, can be three weeks and busy at times but we'll always let you know if there's a delay.
As soon as we dispatch our our frames we'll send you a tracking number as well so you'll have all the details there. If you do have a notice there's a delay with the with the shipping as well, please get in touch with us, we've got great contacts at our couriers and we'll make sure that we get it sorted out for you straight away.
We use star track express and couriers please for our shipping. Both options are available at checkout for you, star track being a slightly more premium option and slightly more expensive depending on the location you're at. If you do need a delivery to a parcel locker or a po box please just leave a note with your order and we'll make sure we can organize that for it with australia post for you and of course, if you've got any questions please get in touch we're always happy to help, thanks a lot.